Seymour House Surgery

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HOW DO I...

MAKE AN APPOINTMENT ?

During our opening hours you may telephone or come in for an appointment. At all other times you can book your appointment using the Patient Partner telephone service (please telephone the usual surgery numbers), or on-line. You need to register for on-line booking - please enquire at reception. When you book an appointment please let us know if you wish to consult a particular doctor. Whilst we will endeavour to provide this, it may not always be possible. Please make your appointment well in advance.

 

Appointments invariably book up quite rapidly as we are operating from two surgeries.

Appointments are made at 10 minute intervals; however, some patients may need more time so surgeries sometimes run late. We will endeavour to keep patients informed at all times, so please be understanding if you have to wait.

A separate appointment is required for each person to be seen.

Very urgent cases needing attention the same day are seen during morning surgeries. In an emergency you may, of course, telephone any time.

We are constantly seeking to achieve the best possible access system for patients to consult the doctor so our appointment arrangements may be different at times. The reception staff will advise you.

HOW DO I...
OBTAIN A HOME VISIT ?

Where possible, requests for home visits should be made before 11.00am.

Home visits are for patients who are too ill to come to the surgery or are housebound. As well as taking the doctor four times as long to visit you at home, we can offer more comprehensive care at the surgery, so please come to us, if at all possible.

HOW DO I...
OBTAIN RESULTS OF TESTS ?

At peak times invariably the telephone lines are very busy, so please do not telephone for test results or routine enquiries until after 11.00am. Results will only be given to the patient themselves or parent of a child. Please allow at least five to six days before enquiring.

The doctor will discuss test results and give advice over the telephone, but you may be asked to ring back at a more convenient time.

However, unless your enquiry is very straightforward, we would prefer you to make an appointment when more time is available.

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