HOW DO I...
MAKE AN APPOINTMENT ?
During our opening hours
you may telephone or come in for an appointment. At all other times you can book your appointment using the Patient Partner telephone service (please telephone the usual surgery numbers), or on-line. You need to register for on-line booking - please enquire at reception. When you book an appointment
please let us know if you wish to consult a particular doctor. Whilst we will
endeavour to provide this, it may not always be possible. Please make your appointment
well in advance.
Appointments invariably book up quite rapidly as we are
operating from two surgeries.
Appointments are made at 10 minute intervals;
however, some patients may need more time so surgeries sometimes run late. We
will endeavour to keep patients informed at all times, so please be understanding
if you have to wait.
A separate appointment is required for each person
to be seen.
Very urgent cases needing attention the same day are seen during
morning surgeries. In an emergency you may, of course, telephone any time.
are constantly seeking to achieve the best possible access system for patients
to consult the doctor so our appointment arrangements may be different at times.
The reception staff will advise you.
A HOME VISIT ?
Where possible, requests
for home visits should be made before 11.00am.
Home visits are for patients who
are too ill to come to the surgery or are housebound. As well as taking the doctor
four times as long to visit you at home, we can offer more comprehensive care
at the surgery, so please come to us, if at all possible.
HOW DO I...
RESULTS OF TESTS ?
At peak times invariably
the telephone lines are very busy, so please do not telephone for
test results or routine enquiries until after 11.00am. Results will
only be given to the patient themselves or parent of a child. Please
allow at least five to six days before enquiring.
The doctor will discuss test results
and give advice over the telephone, but you may be asked to ring back at a more
However, unless your enquiry is very
straightforward, we would prefer you to make an appointment when more time is